Chromebook Basic Troubleshooting Steps
Summary: Most of the issues you will experience with your device can be solved with some simple steps. Try these first before submitting your device to repair.
1. Restart your device.
With all basic troubleshooting, this should always be step number one. Closing the lid does not shut a device down. Make sure you click shut down or restart or hold down the power button.
2. Charge your device.
If the device won’t turn on, plug it in to a charger and leave it for 15 minutes. Do not try to restart the device until 15 minutes have passed.
3. Verify your wireless connection.
Check that you are connected to a wireless network. At a Jeffco school, devices should be connected to the "Jeffco-Internal" network. (Note: It is possible to work on Google Docs, Spreadsheets, etc. without internet access. Learn more about offline mode)
4. Update your device operating system.
Chromebooks specifically need to be kept up to date with fixes to remedy known issues. Check to see if your Chromebook is up to date using these instructions.
5. Reset your device.
If all else fails and you have a Chromebook, you can follow these directions to reset your device at school.
If these solutions did not resolve your issue, you may get instant answers to "how to" questions and find solutions to common problems in our Jeffco Help Community Portal!
If you are still unable to solve your problem, you may also turn your device into your school to see if a Chromebook repair is needed.